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Work Order Settings
 Buyer Custom Fields
Often times buyers need to track internal data points within the work order. For example, buyers may want to include an internal tracking number from their ticketing system, or include a shipping air bill number for a shipped part. The Buyer ...
- Service Pro Custom Fields
Service pro custom fields enable service pros to enter custom information on work orders. Pros will see these fields when they view work orders, and can be made a required field when completing a work order. Service pro custom fields are a great ...
- PDF Options
PDF Options refer to how the logo is displayed on the printed work order. When a service pro goes on site, they are advised to bring a printed PDF version of the work order. Buyers can choose to hide their logo or company name or hide OnForce's ...
- PPN Routing Restrictions
Buyers who use PPNs typically route most or all of their work orders to that smaller group of service pros. When routing a work order, the list of available pros will be filtered to show members of the PPN. This filter may be deselected ...
- Standard Pro Instructions
Many buyers have a set of requirements that are applicable to all work orders that they execute through OnForce. These are clearly marked as Standard Service Pro Instructions on the work order. They often include details on how service pros ...
- Terms of Agreement
On occasion, buyers have supplemental legal or policy needs for a work order. In order to accept a work order with special instructions, a service pro must select an "I Agree" check box. It is important for buyers to understand the OnForce buyer ...
- Buyer Support Contact
Service pros may need support from a buyer while on site. The Buyer Support Contact is the person (or team) who is authorized to make decisions regarding scope of work changes and spend limit increases. Be sure that buyer contact is available at ...
- End User Surveys
OnForce occasionally sends surveys to end users who receive service from service professionals through OnForce. These surveys enable OnForce to track customer satisfaction levels and maintain a high quality of service within our marketplace. ...
- Additional Marketplaces
When a new buyer signs up they select the country of their address (U.S. or Canada). This determines the marketplace to which they belong. However, buyers will have one Buyer Command Center and, by default, they may route work orders to either ...
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Did You Know?
OnForce listens to community suggestions.
These Help Topics enable buyers and professionals to take full advantage of
new features and enhancements.
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Tips & Tricks
Remember, buyers use OnForce to find techs; professionals use OnForce to find contract work.
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