The Routing Rules feature enables administrators, managers, and staff members to save routing requirements and apply them when routing a work order. The Routing Rules feature is a core functionality of work order management and is enabled for all buyers in all marketplaces.

Buyer users access the Routing Rules settings page from the Company Settings of their Buyer Command Center. They apply the Routing Rules when using the API or when manually creating or editing a work order in the Review Work Order page.

• Using Routing Rules simplifies the routing process whether the work order is created manually or via the API integration tool
• Routing Rules automatically re-route unaccepted work orders to more providers
• Routing Rules automatically re-route a work order that is unassigned by Market Support or by canceled by provider