The Buyer Command Center is the application used by buyers to create, route, and manage work orders. The left-hand navigator reflects four main processes: managing work orders, using various marketplace tools, customizing a buyer's company settings, and the funding of the account.

Buyers get started by verifying the information found in My Settings, funding the account, and adding additional users. Buyers also change their Company Settings in the BCC to customize work orders with custom fields, standard instructions, and to upload files which can later be attached to work orders.

Beyond creating and routing a work orders, one of the most important areas of the BCC is called the Active Work Orders page. This area is where buyers manage their daily activity by viewing status of work orders, interacting with service pros that are assigned to their service events, and approving payment.