The Routing Rules feature enables administrators, managers, and staff members to save routing requirements and apply them when routing a work order.

By navigating to Routing Rules in the Company Settings section of the navigator, users with Administrator, Manager, and Staff Member access can create and edit multiple Routing Rules. Because Routing Rules is a company setting, the rule can be used by any member of your Buyer Command Center who routes work orders.

Each BCC has a single default Routing Rule (Top 20 PowerMatch Service Pros) that is available to them. This default Routing Rule cannot be deleted.

To create a Routing Rule set:

1. Navigate to Company Settings > Routing Rules and select New Routing Rule Set
2. Enter Routing Rule Set Name
3. Add the first filter.  Each filter will bring up content sensitive text.  For example, the PowerMatch filter has you enter a minimum score.
   
4. If desired, select, Add Filter and repeat step 4.
   
5. Next, prioritize the filters by indicating the sort order.
   
6. Choose Follow-on Routing Rule, Follow-on Routing Rule Interval, Total Number of Pros to Route.  These fields manage how unaccepted work orders and work orders that are unassigned or cancelled by the service pro are automatically re-routed.