Automatic re-routing of an unaccepted work order is known as Follow-on Routing. Each Routing Rule has a field to optionally define a Follow-on Routing Rule.

Here are the steps to ensure automatic re-routing of unaccepted work orders:

1. Create a Routing Rule with a Follow-on Rule defined
2. Use that Routing Rule when routing work orders.  The primary Routing Rule is executed and the work order is routed to number of service pros specified for that Routing Rule (up to 20).
3. After the amount of time defined in Follow-on Routing Rule Interval has passed, the Follow-on Routing Rule is executed.
   

That follow-on Routing Rule is executed every interval to the number of pros specified in the follow-on Routing Rule until:

• Total Number of pros to route has been reached (up to 40)
• No more matching pros are found
• The work order enters Accepted status
• The work order enters Expired status

Automatic Re-routing of an Unassigned or Service Pro Canceled Work Order
If a work order is routed using a Routing Rule with a Follow-on Rule defined, and the work order is accepted and subsequently canceled per service pro or unassigned by Market Support, the work order will be automatically re-routed using the Follow-on Rule.

When an automatic re-routing takes place, the cancellation email is sent to the buyer indicating the work order has been re-routed.

Expired work orders are never automatically re-routed.