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Satisfaction Guaranteed OnForce offers a trusted, yet innovative, marketplace that enables service buyers to access thousands of service professionals located throughout the United States and Canada. With more than one million work orders completed, we offer a proven marketplace that offers services support within the information technology and consumer electronic space, on demand. To uphold our commitment to providing service excellence, we offer the OnForce Service Guarantee. If you are dissatisfied with the quality of work delivered by a service professional, you must escalate your dissatisfaction to the OnForce Market Support team PRIOR to approving the work order for payment. Our Market Support team will work with you to determine the necessary steps to ensure the successful completion of your service event. While every case will be different, rest assured that you will remain in complete control over the ultimate payment to the service professional. If needed, OnForce will issue you a full refund of the OnForce service fee (US $15) for any service event that is not completed to your satisfaction.