Often times buyers need to track internal data points within the work order. For example, buyers may want to include an internal tracking number from their ticketing system, or include a shipping air bill number for a shipped part. The Buyer Command Center accommodates up to 12 custom fields allowing buyers to add company specific information to work orders.

To require users to choose values from a drop-down list, enter Default Values separated by pipe characters ( | ).   The pipe symbol is located above the enter key and is produced by selecting (shift + backslash).

In addition, you can search and run Work Order Activity Reports for any information entered into the buyer custom fields. Buyers can configure custom fields to be visible to end users on a work order PDF, or to be visible to service pros when they view a work order. You can also choose to display these fields on the Active Work Orders page.

Buyers can configure Buyer Custom Fields by navigating to Company Settings > Work Order Settings > Custom Fields.