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  1. Files and the Upload ToolFiles and the Upload Tool
    ... be attached to the work order. If should be a comma separated list of file IDs that have been pre-uploaded to your Buyer Command Center. You can view the file IDs in the File Manager.

  2. Upload ToolUpload Tool
    ...ers to create up to 50 work orders at one time by uploading a tab-delimited file. Reasons buyers cho...delimited file. Reasons buyers choose to use this tool include: Project-driven services High...

  3. Copying Work OrdersCopying Work Orders
    The Active Work Order and Closed Work Order page shows various tabs that represent the different status of a work order. In these various tabs, buyers can duplicate a work order by selecting ''Copy...

  4. Saving as DraftSaving as Draft
    Buyers treat the Draft status as a staging area until they are ready to send the work order to service pros. Work orders in Draft status can be copied to generate future work orders. Work orde...

  5. Live Chat SupportLive Chat Support
    ...ce pros are able to chat live with a Market Support Representative using the Live Chat feature. The tool is accessed directly from the home page upon logging into OnForce. Buyers can chat with a repre...

  6. Research Market PricingResearch Market Pricing
    The community can research market pricing by navigating to onforce.com/research. This real-time tool provides a comprehensive picture of the local landscape of on-site IT services. For national IT ...

  7. Adding LogosAdding Logos
    ...ll appear on all work orders by default. Using the Company Settings > File Manager, buyers can upload additional logos. When creating work orders, buyers choose which logo will appear on the wor...

  8. About File ManagerAbout File Manager
    ...network schematics or training materials that pertain to the service event. In addition, if a buyer uploads images, they can used as alternative logos on work order PDFs. Images over 250K cannot be us...

  9. Describe the workDescribe the work
    ...work order to the pros. Buyers can locate work orders by searching the Title field in the search tool of the BCC. The title of the work order is seen in the Marketplace Research Tool when the work...

  10. Buyer Command CenterBuyer Command Center
    ...: managing work orders, using various marketplace tools, customizing a buyer's company settings, and...with custom fields, standard instructions, and to upload files which can later be attached to work o...

  11. Document ManagementDocument Management
    ...cument with the work order when submitted back to OnForce. The service pro has the ability to upload or email the scanned document back to OnForce, or fax the completed document to a fax number ...

  12. About Routing RulesAbout Routing Rules
    ...implifies the routing process whether the work order is created manually or via the API integration tool Routing Rules automatically re-route unaccepted work orders to more service pros Routing Ru...

  13. Remove/Ban MembersRemove/Ban Members
    ...an a service pro from a PPN: Navigate in the BCC to Marketplace Tools > PPN Use the search tool to locate the service pro (search Pro ID, First Name, City, etc.) Select the checkbox next to...

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