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Clarifying Questions
Providers can ask the buyer up to 3 clarifying questions prior to accepting a work order or making a conditional offer. Questions are asked and answered directly through the work order acceptance page. Questions should generally focus on particular issues with the requirements of the work order - specifics around exact expectations, detail enhancement or other information that would help a provider make a decision about accepting the work order or making an offer.
 How to Ask a Question
To ask a question, service pros should: Login to their Professional Command Center
- Questions to Ask
While buyers generally try to provide sufficient detail to service pros in a work order, sometimes there are specifics that remain unclear. Asking clarifying questions often provides the additional detail to enable service pros to decide if they ...
- Answers to Questions
When a buyer answers a clarifying question both the question and answer are communicated to all service pros on the routing list via email and directly on the work order acceptance page. There is also notification of an answered question in the ...
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