When a provider has performed all services detailed in the work order (including returning parts or required documentation), the provider can login to their Online Office to process the work order for payment. The work order can be accessed from the home page of the Online Office under the Work Orders Awaiting Completion section on the home page or the Active Work Orders option from the Work Orders menu.

To complete a work order for payment:

1. Locate the work order (either from the home page of the Online Office or from Work Orders > Active Work Orders)
2. Select the complete for payment link for the corresponding work order
3. Enter the dates & times the provider was on site in the On-Site Visits section; if subsequent visits were required, those should be noted as well
4. In the Payment section, enter hours worked, labor, parts, sales and service tax - the total amount cannot exceed the Spend Limit
5. In the Resolution section, the provider should provide a brief summary of the work order
6. Fill in any required custom fields (those with a red line next to the field are required)
7. Provide information about additional work requested by the end user in the Additional Work Requested field, if relevant
8. Select Complete for Payment

The buyer can do one of three things once a work order has been completed by a provider:

• Approve and transfer payment immediately to the provider account (the Provider Supervisor can withdraw funds immediately upon transfer)
• Send the work order back into Open status with a comment to the provider; the provider reviews comments/questions and takes required action to resolve any open issues and completes for payment
• Move the work order into Problem status, alerting OnForce that there is an issue (Market Support will get involved to help with dispute resolution.