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Service Pro Help Topics
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Work Order Timer
As soon as a service pro lands on the work order acceptance page, a personal 90-second timer counts down to provide sufficient time to thoroughly read the work order prior to accepting or making a conditional offer. Each service pro who arrives at the work order acceptance page will have an individual version of the work order timer regardless whether he is logged in via the website or the WAP site. For example, service pro A arrives to the acceptance page and the timer starts counting down. 10 seconds after Service pro A has arrived, service pro B gets to the work order acceptance page via the WAP site of the same work order.Service pro B's timer starts at 90 seconds and counts down to zero, finishing 10 seconds following service pro A's. Each service pro's position in line and seconds remaining appears on the work order acceptance page regardless of how they are logged in. Service pros may not accept or make a conditional offer until the timer has reached 0 seconds. They may, however, reject the work order or ask clarifying questions. Service pros are encouraged to take as much time to review the work order as it takes them to fully understand the requirements. In many cases, 90 seconds is more than enough - in others, it may not be sufficient. Service pros should be incredibly thoughtful about the work orders they accept as they are contractually bound to deliver service for work orders they accept. Failure to do so may result in reduced payment, poor ratings or disciplinary action. |
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