The OnForce document management system receives and stores documents in the Accepted or Completed (Awaiting for Payment) status. Once a work order is accepted by a service pro, the managed document can be downloaded just like any other work order attachment. Pages that contain a barcode in the footer should be completed, scanned, and submitted to the digital document management system. Faxes are also accepted.

Service pros can submit completed documentation by the following methods:

1. Uploading the scanned TIFF in the online work order.
   
2. Emailing the scanned TIFF as an attachment to documents@onforce.com.
3. Faxing the original document(s) to the number listed in the footer next to the barcode.
   

Follow these business rules

• To avoid payment delays, confirm the document has been received before completing for payment.
  
• Any pages without a barcode will not link to the work order.
  
• If a document is submitted more than once, the most recently received document will be stored and linked to the work order.
• Do not mass produce and use work order attachments containing barcodes. Barcodes are specifically associated to the work order id, buyer id and pro id.  The work order id is located in the text to the right of the barcode. 
  

Confirming document has been received
An email will be sent to confirm the document has been received by the system and a thumbnail of the submitted page will appear in the attachment section of the work order. To avoid payment delays, service pros should confirm a successful submission prior to completing the work order for payment.