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Search Results for "__email"Work Order Notes
Work order notes are the primary method for buyers and service pros to communicate between the time a work order is accepted and is closed by the buyer. Work order notes vary widely, but might incl...
View more Sub-status Updates
Sub-statuses provide descriptions of intermediate steps in work orders within the Accepted status. Buyers and service pros may change the sub-status multiple times during the life of an Accepted wo...
View more IVR Instructions on PDF
Instructions for the using the IVR (Interactive Voice Response) system to update the sub-status of an Accepted work order are located on the service pro page of the PDF version of every work order....
View more Spend Limit Increase
If a pro determines a Spend Limit Increase (SLI) is needed in order to complete the agreed upon service in the work order, he/she should read through the work order to follow specific directions regar...
View more Visible Information
In an effort to protect the privacy of OnForce customers (and to minimize risk of circumvention), some information about a work order is obscured prior to a service pro accepting it. All of the infor...
View more Work Order Timer
As soon as a service pro lands on the work order acceptance page, a personal three-minute timer counts down to provide sufficient time to thoroughly read the work order prior to accepting or making...
View more Service Date
The Service Date is the date
specified by the buyer for the service pro to complete the service event.
There are two ways a buyer can specify a Service Date: exact date and
time or a window of tim...
View more Pricing
OnForce has three pricing methods. Two use a pre-priced model - Flat
Fee and Hourly Rate. The third method allows the buyer to send the work order
out to selected pros requesting a quote. The sp...
View more How to Review
After reviewing the work order, if the service pro wants to
accept it, reject it or make a conditional offer, the service pro
should:
Log into OnForce (either www.onforce.com or wap.onforce...
View more Exclusive Request
When reviewing a New work order, an icon may indicate Exclusive Request - a work order sent only to you. These work orders are exclusively yours to review. It is advisable to respond quickly to Exc...
View more Work Order Bundle
Service pros may receive a bundle of work orders in their New work order folder of their online Pro Command Center (bundling is not available via the OnForce mobile site, wap.onforce.com). Buyers c...
View more Driving Time/Distance
To allow Pros to more accurately
assess how far they are from a routed work order, OnForce displays
the actual driving time and driving distance from the Pros location to
the work order site. This ...
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Did You Know?OnForce listens to community suggestions. These Help Topics enable buyers and professionals to take full advantage of new features and enhancements.
Tips & TricksRemember, buyers use OnForce to find techs; professionals use OnForce to find contract work. Each entry can be printed or emailed. You can rate the helpfulness of each topic and send suggestions to OnForce. Have a suggested topic or need more help? Email us. |