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Search Results for "approval"Delayed Approval
If you have submitted your profile, log back into your command center to check the approval status. Approval of a profile will be delayed if there is not a current need for the pro’s skills wi...
View more Cancellation Policy
...ime to time, a service pro may be asked by a buyer to cancel a work order. Cancelling without buyer approval is disruptive to all members of the community and often affects a buyer's perception of OnF...
View more Parts/Equipment Removal
...rk order to do so (e.g., return of swapped parts). Removing equipment from a site without explicit approval of the buyer may result in disciplinary actions of the service pro.
View more No Need To Contact Us
... 10 days of submitting their profile. Service pros should not contact OnForce regarding the profile approval process. If a pro has not been notified within ten days, service pros are advised to search...
View more Additional Tech/Assistant
...to bring an additional person to assist with the delivery of a work order, the service pro must get approval from the buyer. Legitimate cases may include those work orders that require heavy lifting o...
View more Delayed Payment
...uyer via work order note or call the support contact. The work order cannot be closed without buyer approval.
View more Not Receiving Orders
Reasons why a service pro is not receiving routed work orders could include:
Service Profile has not been approved
Work orders in a service pro's area may not require their skills
Servi...
View more Canadian Service Pros
There are some differences between the US and Canadian
markets and the feature set will vary accordingly. Initially, Canadian
service service pros will be unable to perform background checks or d...
View more Spend Limit Increase
...lt with the buyer, it is justifiable for a pro to professionally remind the buyer of delays in SLI approval. However, excessive reminders are not professional and are inappropriate. If an SLI has no...
View more Background Check Request
...ommand Center navigation, supervisors can run checks on themselves or their technicians (with their approval) by navigating to Company Settings > Manage Users.
Select Run Check next to the name ...
View more Rating a Buyer
The
work order work flow has the pro rate the buyer upon the approval of a
work order. To see
the work orders that need ratings, follow these steps.
Navigate to Marketplace Tools > Rating...
View more Background Check Refresh
...nter navigation, supervisors can
run refresh checks on themselves or their technicians (with their approval) by
navigating to Company Settings > Manage Users.
Select Request a Check next to th...
View more Work Order Problems
...Order: service pro should call the buyer or support contact immediately; service pro should receive approval from the buyer prior to performing additional work (spend limit increases must be mutually ...
View more Pricing
...sed or returned to its previous value. Service pros should not deliver
additional service without approval by the buyer.
View more Service Pro Forums
... Click Usergroups
tab Select the radio button to the right of Service Pros Click Submit Forum approval typically takes one
business day.
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Did You Know?OnForce listens to community suggestions. These Help Topics enable buyers and professionals to take full advantage of new features and enhancements.
Tips & TricksRemember, buyers use OnForce to find techs; professionals use OnForce to find contract work. Each entry can be printed or emailed. You can rate the helpfulness of each topic and send suggestions to OnForce. Have a suggested topic or need more help? Email us. |