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Command Center
 PCC Overview
The Professional Command Center (PCC) is the primary interface for service pros using the OnForce platform. All account settings, service profiles, work order activities and money transfers are managed through the Professional Command Center. ...
- Logging in
To login to the professional Command Center, a service pro selects the login link in the upper right corner of www.onforce.com and enters the username and password established in the Service Pro Signup process. The login link appears on every ...
- Navigating the PCC
When logged in as a Pro Supervisor, the Professional Command Center navigator calls out six main actions: ...
- My Settings
By selecting the link My Settings (in the PCC, located in the upper right), service pros adjust their passwords, contact information, notification settings, subscriptions to OnForce communications and session timeout settings. Pro Supervisors ...
- Company Information
The service pro's company name is either the official name of the organization led by the Pro Supervisor or, in the case of an individual, the name of the Pro Supervisor. If a supervisor wants to change the name of the company, they should ...
- Creating a Service Profile
In order for a buyer to route work orders to a service pro, the pros must have an active Service Profile, which lists skills and work order preferences. In addition, service technicians can add certifications and other qualifications to enable ...
- Add Custom Fields
Service pros are able to establish up to 12 custom fields that appear on each work order they accept. The fields are often used for purposes of internal accounting or time management.Some examples include ticket numbers or employee IDs of the ...
- Linking a Bank Account
In order for Pro Supervisors to transfer money from their OnForce account into their personal or business bank account, a bank account must be linked to their Professional Command Center. This is the only way to withdraw funds from an OnForce ...
- Transferring Funds
Once the Pro Supervisor has a linked bank account and a work order has been approved by the buyer, funds can be transfered via direct deposit into their bank account. To withdraw funds: From the Professional Command Center, select Manage Funds ...
- Viewing Reports
Pro Supervisors may run Accounting Reports and work order Activity Reports by navigating the Professional Command Center. Accounting Reports show all incoming fund transfers to all users within a Company Account, with corresponding work order ...
- 1099 Forms
OnForce will provide a 1099-MISC tax form to all U.S Pro Supervisors whose organizations' work order payments exceed $600 in a calendar year. The 1099-MISC form can be downloaded from Manage Funds in the Professional Command Center by ...
- Problems with Login
If a service pro forgets their username, they should send prosupport@onforce.com email from the email address listed on the account, and include their Pro ID. To reset a password, a service pro will need to know the answer to a Secret Question ...
- Errors on pages
If a service pro encounters a platform error, OnForce asks that the service pro use the Contact Us page to send us a report detailing the issues in question along with their contact information (should OnForce require additional information). ...
- OnForce WAP Site
Service pros can accept work orders and submit offers from their WAP-enabled mobile device by accessing wap.onforce.com. The menus on the WAP site are limited, but service pros can accept, place a conditional offer or reject work orders by ...
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Did You Know?
OnForce listens to community suggestions.
These Help Topics enable buyers and providers to take full advantage of
new features and enhancements.
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Tips & Tricks
Remember, buyers use OnForce to find techs; providers use OnForce to find contract work.
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