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Delivering Service
Every OnForce provider is presumed to be a professional of exceptional standards. Because OnForce work orders may be different from other service requests that providers receive from other venues, there are often requirements that are unique to OnForce work orders. Those aspects are called out in the work order itself, and all requirements and rules of engagement should be clear to the provider prior to accepting the work order.
There are also some basic principles that make for more successful service calls. If all providers maintain awareness and a commitment to excellence in the following areas, they have substantial potential for success with OnForce buyers.
 Dress Code
Buyers indicate dress code requirements in the work order. Dress code options include: ...
- Appointment Times
Buyers often request that the service pro set the appointment time with the end user. Once a service pro has scheduled their visit with the end user, the appointment date should be updated in the work order.Steps to set Appointment Time in the ...
- Arriving On Site
When service pros arrive at the service site, it is important to give the buyer a sub-status update using the IVR. IVR instructions are located in the header of the service pro copy of the PDF version of the work order. The work order also may ...
- Represent the Buyer
For every work order, the service pro represents the buyer when on site. Buyers often indicate on the work order how a service pro should officially present themselves to the end user on site. Most buyers request service pros to indicate that ...
- Interacting with End User
End users of OnForce buyers include consumers with no technical experience, IT departments of leading corporations, retail store managers and many, many other people. Each end user's expectations of the service event will likely vary, and it is ...
- Before Leaving the Site
Prior to leaving the site and updating the sub-status of the work order (Job Done, Ready for Payment), service pros should confirm the following: ...
- Cancelling Work Orders
By accepting a work order, service pros and buyers have entered into a binding contact to perform the services described. Buyers are generally fulfilling their own contractual obligations to deliver service when they route work orders through ...
- Work Order Problems
Issues with work orders can, in most cases, be rectified by communicating with the buyer or support contact. Some of the possible circumstances a service pro might face include: ...
- Additional Tech/Assistant
If a service pro wants to bring an additional person to assist with the delivery of a work order, the service pro must get approval from the buyer. Legitimate cases may include those work orders that require heavy lifting of equipment or ...
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Did You Know?
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These Help Topics enable buyers and providers to take full advantage of
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