One of the most important aspects of OnForce for service pros is the payment process. Buyers are required to pre-fund their OnForce accounts for the full spend limit of any work order they route to pros. All funds are reserved, pending the successful completion of the work order. For example, if a buyer routes a work order that has a $200 spend limit at $50/hour, the full $200 is reserved until the work order has been completed by the pro and the buyer has agreed to payment.

Once a service pro has completed a work order for payment, the buyer is notified that there is a work order requiring their attention. If the pro has completed the requirements of the service as specified in the work order, the buyer generally approves payments within 3 business days. As soon as a buyer has approved the payment, the funds will be electronically transferred into the Pro Supervisor's OnForce account. The provider may then transfer the funds immediately from their OnForce account to the associated linked bank account.

In some situations, buyers and pros may disagree about whether the work required was completed as specified. In those circumstances, OnForce encourages buyers and pros to reach resolution with each other. Where mutually agreed-upon solutions are not possible, OnForce can intercede to facilitate dispute resolution. To begin dispute resolution, please Contact Us and include the work order number with your correspondence (sent to the Support address in the drop-down options). All notes included in the work order will be used to come to a decision.