OnForce - Provider Help Topics

Completing for Payment

When a provider has performed all services detailed in the work order (including returning parts or required documentation), the provider can login to their Online Office to process the work order for payment. The work order can be accessed from the home page of the Online Office under the Work Orders Awaiting Completion section on the home page or the Active Work Orders option from the Work Orders menu.

To complete a work order for payment:

Locate the work order (either from the home page of the Online Office or from Work Orders > Active Work Orders)
Select the complete for payment link for the corresponding work order
Enter the dates & times the provider was on site in the On-Site Visits section; if subsequent visits were required, those should be noted as well
In the Payment section, enter hours worked, labor, parts, sales and service tax - the total amount cannot exceed the Spend Limit
In the Resolution section, the provider should provide a brief summary of the work order
Fill in any required custom fields (those with a red line next to the field are required)
Provide information about additional work requested by the end user in the Additional Work Requested field, if relevant
Select Complete for Payment

The buyer can do one of three things once a work order has been completed by a provider:

Approve and transfer payment immediately to the provider account (the Provider Supervisor can withdraw funds immediately upon transfer)
Send the work order back into Open status with a comment to the provider; the provider reviews comments/questions and takes required action to resolve any open issues and completes for payment
Move the work order into Problem status, alerting OnForce that there is an issue (Market Support will get involved to help with dispute resolution.

Updating Service Times
Service pros must enter service times in a work order when completing for payment. Service times are used to track payment on hourly work orders and verify site visits for flat fee work orders. Work orders cannot be canceled or voided if service ...
Payment
When service pros complete for payment, they specify hours worked, labor, parts they have provided, and any tax allocation. The payment total is calculated by adding the service and parts and subtracting the OnForce commission. The OnForce Fee ...
Sales & Service Tax - US
When a service pro completes a work order for payment, that service pro is responsible for calculating any sales or service tax that is required in their particular jurisdiction(s). Sales tax most often applies when a service pro has been ...
GST/HST/PST - CA
When a Canadian service pro completes a work order for payment, that service pro is responsible for calculating the tax that is required in their particular jurisdiction(s). The provincial sales tax rate differs from province to province, and ...
OnForce Commission
The fee that OnForce charges to service pros is up to 10% of the total value of parts and labor for each completed work order. All work orders with a pre-tax total in excess of US $1,000 qualify for a blended commission collected by OnForce. ...
Addressing Custom Fields
When a service pro completes a work order for payment, they may need to include information required by the buyer in the custom fields section. Examples of custom fields are: shipping air bill number of a returned part or an end user email ...
Entering Resolution
When a service pro completes a work order for payment, they are required to enter text into the resolution field. The information entered in this field informs the buyer of the services rendered, helps in determining rating, and may dictate ...