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Policies and Guidelines
 Guiding Principles
There are 11 principles that govern the way that buyers, service pros and OnForce interact with each other and the marketplace as a whole, which can be found in the Policies section of the website. While they are written in plain English, these ...
- Circumvention
Circumvention is the practice of acquiring buyers, end users, service pros or service requests through OnForce activities, but completing the work outside of the platform. Service pros who leave individual or company business cards for future ...
- Dispatching
Sending another technician in place of the service pro named on the work order is a violation of OnForce policy. Buyers route work orders based on the skills and qualifications listed in the Service Profile. They must be assured that service pro ...
- Cancellation Policy
From time to time, a service pro may be asked by a buyer to cancel a work order. Cancelling without buyer approval is disruptive to all members of the community and often affects a buyer's perception of OnForce as a whole. In rare instances when ...
- Responsiveness
All members of the community must be responsive to OnForce and other members of the marketplace. Service pros should have working email addresses and telephone numbers listed in the personal user settings of the Service Profile. Buyers are also ...
- Parts/Equipment Removal
Service pros should not remove any parts or equipment from an end user's site unless directly specified in the work order to do so (e.g., return of swapped parts). Removing equipment from a site without explicit approval of the buyer may result ...
- Warnings & Suspensions
Marketplaces are governed by laws of supply and demand, however, the community must also adhere to additional guidelines regarding conduct. To discourage inappropriate activity or behavior, OnForce may limit platform access for members of the ...
- Appealing Removal
The OnForce Appeals Process enables a service pros to appeal permanent removals to a disciplinary committee of their peers. Service pros seeking to have their permanent suspension overturned should submit a 1-page written appeal to ...
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Did You Know?
OnForce listens to community suggestions.
These Help Topics enable buyers and providers to take full advantage of
new features and enhancements.
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Tips & Tricks
Remember, buyers use OnForce to find techs; providers use OnForce to find contract work.
Each entry can be printed or emailed.
You can rate the helpfulness of each topic and send suggestions to OnForce.
Have a suggested topic or need more help? Email us
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