Every work order goes through a series of statuses between the time the buyer creates it (Status: Draft) and the time that a service pro is paid for the work (Status: Closed). Statuses are often depicted as tabs in the Active Work Orders and Closed Work Orders pages.  The status of a work order changes automatically as buyers and pros complete various actions. Below are the possible statuses and the actions that create the status:

Routed: work order has been sent to one or more service pros for review. Work order appears in the New folder of the Active Work Orders page

Accepted: a service pro has accepted the work order and agreed to complete all requirements.  Work order appears in the Accepted  folder of the Active Work Orders page.

Completed: the service pro has finished all requirements and is requesting payment for the service (these work orders appear in Active Work Orders in the Awaiting Payment folder)

Paid: the buyer has approved payment, which has transferred to the service pro's account.  These work orders are located in the Paid Work Orders page.

Within the Accepted status, there are dozens of possible sub-statuses to indicate changes in the work order. Examples include Service Pro On-site, which indicates that a service pro has arrived at the end user's location. Or Parts on Order when a buyer has indicated that a new part must be sent. Sub-status updates are an important component of Accepted work orders and can be added via the work order itself or through the Interactive Voice Response (IVR) system.

Occasionally, a work order will be moved into Problem status by a buyer - these are situations where there is a dispute between the buyer and service pro about the work order. OnForce Market Support will get engaged to facilitate rapid, fair resolution in a process called Dispute Resolution.