If a service pro determines they are either unable or unwilling to provide the service as described in a New work order, they may reject the work order and specify a reason or constructive comment. Service pros who reject work orders will still receive notifications if the buyer increases the pricing, updates the service date or responds to clarifying questions. If a service pro is not interested in receiving these updates, they may indicate that they they do not want to be notified about the work order again. Once a service pro rejects a work order, they are later able to accept it or make a conditional offer if their situation changes. The work order will continue to appear in the Professional Command Center in the Active Work Orders > New tab until it is accepted by another service pro.

To reject a work order, a service pro should

1. Login to OnForce
2. Locate the specific work order in the Recently Routed Work Orders section of the home page or Active Work Orders > New tab
3. Open the work order ID
4. Enter the security code on the following page and select Validate
5. Locate the Reject Work Order box at the bottom of the page
6. Select a reason for rejection and add appropriate comments
7. If desired, select the "do not notify me again about this work order" check box
8. Click Reject Work Order

If a service pro indicates that they are not interested in receiving additional notifications, but later accepts or submits a conditional offer for that work order, all subsequent emails will be sent.

OnForce does not require service pros to accept work orders. If a service pro rejects a work order, it does not go on any permanent record. Both buyers and OnForce prefer service pros reject a work order rather than ignore it, as action provides valuable feedback to the buyer.