All members of the community must be responsive to OnForce and other members of the marketplace. Service pros should have working email addresses and telephone numbers listed in the personal user settings of the Service Profile. Buyers are also asked to ensure that all contact information is correct and that they are reachable during work order service times.

If a buyer or service pro is deliberately avoiding communications, not returning messages in a timely manner or contact information is incorrect, the party may be warned or suspended.

Some examples of unresponsiveness are:

• A service pro is expected on site, and is not returning phone and email requests from the buyer or support contact
• An upcoming service event is scheduled in two weeks, but the service pro is not responding to buyer inquiries
• A work order has been completed by the service pro and the buyer has not closed it within a few days and is not responding to service pro inquiries